Frequently Asked Questions
Ordering & Buying Information
How do I place an order?
Learn how you can order our items and have them shipped directly to you at this page.
What are your payment options?
You can pay via Internet transfer or ATM deposit or cash deposit at any Maybank counter. If you visit our store, you can pay by cash or credit card.
Do you provide gift wrapping service?
Yes. Please add RM2 for each item you want gift-wrapped.
Can I send a gift to another address?
Yes. It’s a convenient way for you to buy and send a gift to a new mother or parent for instance.
Can I order by phone?
Yes you can call in with your order (Tel/Fax: +604 229 7678). We can only process your order once you have banked in your payment and faxed us your bank-in slip.
Can I pay using cheque or money order?
No, we are sorry but we cannot accept cheques or money orders.
Do you accept order cancellation?
No, we do not accept any order cancellation once the money is banked in.
Do you offer a money back guarantee?
Not at the moment.
What currency do you accept?
You can pay in Ringgit Malaysia.
What are your shipping rates?
Please check our Shipping Rates page for details.
Do you ship internationally?
At the moment, we only ship within Malaysia and Singapore.
Do you deliver to PO Boxes?
No, we do not accept PO Box addresses. Please provide us a regular postal address.
How do I buy a gift voucher?
Email to us the denomination you want (RM50 or RM100), bank the payment into our bank account, fax us your bank-in slip. We will then post the gift voucher to your postal address.
How do I use the gift voucher?
You can redeem the gift voucher at our store or post it to us with your orders and postal address (so we can mail the items to you or to the recipient you are buying the items for). Learn more about our Gift Voucher.
How do I get in touch with you?
Find our phone, fax, address and opening hours at our Contact page.
What other services or activities do you offer at your store?
Sometimes, we have parenting talks/ workshops, mother-children parties, breastfeeding support (for groups), rental of limited children VCD/ DVDs. Please check with us for more in-house activities.